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    Cancel the subscription /t5/account-payment-plan-discussions/cancel-the-subscription/td-p/14438753 Feb 21, 2024 Feb 21, 2024

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    Please help me I wrongly subscribe on Adobe app. Now I want to cancel my subscription. But it shows I have to pay early termination fee. But I can't afford to pay this. Please cancel my subscription without fees.i request you to please help me. I am an international student. I don't have work. So please please cancel my subscription

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    2 Correct answers

    Community Expert , Feb 21, 2024 Feb 21, 2024 kglad • Community Expert , Feb 21, 2024 Feb 21, 2024

    make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

    there are 2 ways to contact adobe

    Adobe Employee , Feb 22, 2024 Feb 22, 2024 Shivangi_Gupta • Adobe Employee , Feb 22, 2024 Feb 22, 2024

    We understand your query however the free trial lasts for 7 days and then the subscription is started. Sometimes, the users forget to cancel the trial on time and for that particular situation one can request refund within 14days(i.e. next 7 days).

    As per your account info, the subscription has lasted for 1 month and 16 days. This is the reason you're getting the message to pay early cancellation fee.

    5 Replies 5 Community Expert ,

    /t5/account-payment-plan-discussions/cancel-the-subscription/m-p/14438764#M48552 Feb 21, 2024 Feb 21, 2024

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    make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

    there are 2 ways to contact adobe; chat and twitter (now x):

    chat:
    use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.