About Form 3911, Taxpayer Statement Regarding Refund

Form 3911 is completed by the taxpayer to provide the Service with information needed to trace the nonreceipt or loss of the already issued refund check.

Current revision

Recent developments

Updated address, fax numbers, and tools list.

Mail or fax the form

Find the state you live in and use the mailing address, or fax number list below. Do not send anything other than a Form 3911 to the fax numbers below.

Maine, Maryland, Massachusetts, New Hampshire, Vermont

Andover Refund Inquiry Unit

Andover, MA 01810

Georgia, Iowa, Kansas, Kentucky, Virginia

Atlanta Refund Inquiry Unit

4800 Buford Hwy

Chamblee, GA 30341

Florida, Louisiana, Mississippi, Oklahoma, Texas

Austin Refund Inquiry Unit

3651 S IH 35 STOP 6542

Austin, TX 78741-7855

New York

Brookhaven Refund Inquiry Unit

1040 Waverly Ave

Holtsville, NY 11742

Alaska, Arizona, California, Colorado, Hawaii, Nevada, New Mexico, Oregon, Utah, Washington, Wisconsin, Wyoming

Fresno Refund Inquiry Unit

3211 S Northpointe Dr.

Mail Stop B2007

Fresno, CA 93725

Arkansas, Connecticut, Delaware, Indiana, Michigan, Minnesota, Missouri, Montana, Nebraska, New Jersey, Ohio, West Virginia

Kansas City Refund Inquiry Unit

333 W Pershing Rd

Mail Stop 6800, N-2

Kansas City, MO 64108

Alabama, North Carolina, North Dakota, South Carolina, South Dakota, Tennessee

Memphis Refund Inquiry Unit

5333 Getwell Rd

Memphis, TN 38118

District of Columbia, Idaho, Illinois, Pennsylvania, Rhode Island

Philadelphia Refund Inquiry Unit

Philadelphia, PA 19104

A foreign country, U.S. possession or territory, or use an APO or FPO address, or file Form 2555 or 4563, or are a dual-status alien.

Austin Refund Inquiry Unit

3651 S Interregional Hwy 35

Mail Stop 6542 AUSC

Austin, TX 78741

For business entities

States west of the Mississippi should submit authorizations to Ogden; states east of the Mississippi should submit authorizations to Cincinnati. The exceptions are Arkansas and Louisiana submit authorizations to Cincinnati. Wisconsin authorizations are submitted to Ogden.

Cincinnati Refund Inquiry Unit

Cincinnati, OH 45250

Ogden Refund Inquiry Unit

1973 N Rulon White Blvd

Other items you may find useful

If the taxpayer was expecting the refund as a paper check and is filing as Single, Married filing Separate or Head of Household, they are encouraged to begin a trace through one of our self-help methods:

Where’s My Refund? will display the status of your tax return for the current processing year plus two prior year returns.

IRS2Go app. Check your refund status, make a payment, find free tax preparation assistance, sign up for helpful tax tips. Available in both English and Spanish.

Get your tax records and transcripts. Access your personal tax records and transcripts.

Get a business tax transcript. Access your business tax transcripts.

Lost refund. I lost my refund check. How do I get a new one?